Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
- Attend to daily call assignment when not in standby during office hours.
- Perform weekend or after office hours duty though not on standby if required.
- Attend to preventive maintenance not limited to hardware inventory.
- Follow up case from opening till closure.
- Update incident tickets properly and promptly.
- Get certifications required to support key customers.
- New assignment by Ops manager or TSM when needed
• *Job Types**: Full-time, Permanent, Contract
• *Salary**: $4,000.00 - $5,500.00 per month
• *Benefits**:
- Professional development
Schedule:
- Day shift
- Flexible hours
- Monday to Friday
