Position: - Azure Bigdata Support Analyst Location: - Toronto Fulltime job description: - "Skills and Responsibilities: - Provide technical support and troubleshooting assistance to customers using Azure services. - Collaborate with development teams to identify and resolve product issues and improve customer experience. - Leverage Azure monitoring and diagnostic tools to proactively identify and resolve potential service outages or performance issues. - Respond to and resolve customer inquiries and problems through efficient ticket management and communication. - Conduct root cause analysis and identify trends to prevent recurring issues. - Collaborate with cross-functional teams to drive incident resolution, including working with infrastructure, networking, and security teams. - Document troubleshooting steps, known issues, and resolutions in a knowledge base to enable self-service for customers and to improve internal processes. - Contribute to the development of support guides, FAQs, and other documentation to assist customers in troubleshooting common problems. - Participate in on-call rotation and provide timely response and resolution to critical customer issues outside of regular business hours. - Stay up to date with new Azure features and services and provide recommendations on best practices and improvements to the team. - Collaborate with customers to understand their technical requirements and provide guidance on optimal Azure configurations and usage. - Mentor and provide guidance to junior support engineers to enhance their technical knowledge and skills." **Job Types**: Full-time, Permanent Pay: $70,000.00-$100,000.00 per year **Benefits**: - Dental care - Paid time off - Vision care Schedule: - 8 hour shift - Day shift - Monday to Friday - Weekends as needed **Experience**: - IT support: 1 year (preferred) Licence/Certification: - CompTIA A+ (preferred)
