AI / ML Engineer - Python
City:
New York City
Work Model:
Onsite (No Remote)
Employment Type:
Full-time
Work Experience Required: 2–15 years
Job Description
This position offers the chance to directly influence the evolution of customer experience through the development of high-impact AI agents.
These agents are designed to operate autonomously across multiple industries, from finance to healthcare to travel, delivering reliable support and intelligent action in place of traditional customer service teams.
Key Responsibilities
Design and build AI-driven agents that can outperform human representatives in efficiency, accuracy, and user satisfaction across both voice and chat platforms
Translate natural language instructions into structured workflows using a unique agent logic framework that blends linguistic flexibility with software-grade precision
Analyze performance data to uncover trends and identify opportunities for large-scale improvements to both platform capabilities and agent behaviors
Experiment with the latest advancements in voice and language models, integrating and tuning them for enterprise reliability, responsiveness, and language coverage
Use real-time observability tools to trace every decision made by an agent, ensuring systems can be audited, understood, and rapidly improved without guesswork
Job Requirement
At least two years of experience as a professional software engineer, working on production systems with real users
A high level of fluency in Python and TypeScript, including comfort with asynchronous operations, error handling, and performance tuning
Strong troubleshooting skills with the ability to dig into complex tech stacks and resolve problems using the best tool for the job, whether that's a profiler, a log aggregator, or raw data inspection
A proactive mindset and a deep curiosity about how AI agents think, how they fail, and how to make them more intelligent and dependable
