Activities
You will report to and work closely with Senior Management and Product Management. Your duties and responsibilities will include the following:
Support coordination across teams, dependencies, and program risks
• Work with Scrum Masters to align the application and maturity of Agile practices across all teams. Each Scrum Master is responsible for coaching and managing their own team.
• Work with Scrum Masters to resolve organizational issues that have been escalated and that are outside the teams control.
• Work with Scrum Masters to improve and support dependency management and the coordination/alignment of activities across teams.
• Ensure the identification, tracking, and mitigation of program-level impacts, interdependencies, and risks across teams, vendors, and platforms.
• Escalate issues quickly and strategically, establishing clear decision-making paths for management.
Act as a link between Management and Finance
• Translate progress, risk, and value-delivery metrics between technical teams and institutional partners (Finance, governance leads), ensuring information meets the needs for senior-level management and control.
• Maintain and communicate overall flow, performance, and value-delivery metrics.
• Oversee financial milestones and investment-management mechanisms.
Work with Product Management to align delivery with the product strategy
• Collaborate with Product Directors, Product Owners, and Business Analysts to ensure initiative objectives, backlogs, and delivery plans align with customer value, product roadmaps, and organizational priorities.
• Work closely with Product Management to ensure practices align with the product roadmap.
• Work with Product Owners and Business Analysts, as required, to understand and maintain the backlog.
• Support Product Owners who are responsible for customer relationships.
Ensure transparency through relevant, needs-based information and communications
• Provide concise, actionable reporting on progress, health, risks, and value delivery. Tailor communications for executives, technical teams, and Product Owners.
• Ensure stakeholders share a common understanding of the initiative and provide appropriate and timely information to governance committees and institutional groups such as Finance.
• At all levels, maintain effective communications with customers, help secure community support for the initiative, and seek feedback to improve delivery.
Support Product Management on the vendor side
• Align the project backlog and requirements with vendor requirements and specifications.
• Prioritize and track deliveries and expenditures.
• Support Product Management in vendor management, as required.
Service Requirements – Candidate Profile
You must meet the following requirements:
• At least seven (7) years of experience in project/program delivery, including at least three (3) years in a leadership role using an Agile/Hybrid approach to lead complex cross-functional initiatives.
• Proven ability to guide teams in shifting from a task-based (output) approach to one focused on measurable outcomes and business value.
• Demonstrated experience mentoring, coaching, and developing teams and stakeholders in Agile practices.
• Hands-on experience with an evolving Agile initiative working alongside traditional (non-Agile) groups and vendors.
• Strong ability to adapt communications to different audiences while maintaining consistency, and to act as a bridge between technical teams, operational groups, and governance bodies.
• Experience working with Finance to align project delivery with budget governance and financial reporting cycles.
• Experience working with external vendors to align their deliverables with internal backlogs, ensuring clear translation of requirements and adherence to timelines.
• Proven pragmatism and flexibility in adapting Agile frameworks to organizational needs and operating in environments where Agile delivery coexists with traditional institutional processes.
• Experience delivering major transformation initiatives in a product-management environment with Agile and Hybrid components, leveraging technology to deliver customer value (e.g., large-scale, multi-year, multi-million-dollar enterprise projects).
• Proven ability to foster a culture of psychological safety that encourages experimentation, curiosity, and continuous learning within teams.
• Strong proficiency in using data (e.g., Jira, Power BI, etc.) to report on organizational value delivery and performance metrics.
• Experience in resource and/or team management – an asset.
• Experience with best practices and methodologies in traditional/waterfall, Agile, and Hybrid project management.
• Bilingualism (English and French).
• Strong leadership skills: ability to positively influence others to achieve results in the best interest of the organization.
• Strong communication and stakeholder-engagement skills: ability to speak, listen, and write clearly, thoroughly, and in a timely manner using appropriate and effective communication techniques and tools suited to the audience, context, and desired outcomes.
• Ability to understand stakeholder needs, manage apparently conflicting requirements, and manage expectations.
• High energy, collaborative mindset, strong team spirit, and a results-driven approach.
• Negotiation skills (internal and external relationships) – a significant asset.
• Experience with Jira, Power BI, MS Project, Smartsheet, or similar tools – an asset.
• Experience with Google Workspace – an asset.
• Experience with Confluence – an asset.
