Specialist Quality Assurance
Hilton Grand Vacations is looking for a Specialist Quality Assurance to join our team in New York, NY. We are committed to providing an outstanding experience to our customers and are seeking a dedicated team member to help us achieve our mission of excellence.
As a Quality Assurance Specialist, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. We are looking for a strong-minded individual who is looking to assist with closing as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service and administrative experience, this may be the job for you!
Responsibilities include:
• Solidifies the new owner's sale by total contract review
• Reviews paperwork
• Ensures accurate signatures, notary and execution of purchase documents
• Helps new owner understand the purchase
• Assists owners purchasing, but also help owners coming in and calling with questions or cancellations
• Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners
• Explains and ensures new owner understands the documents
• Assists with the administrative duties of the QAM department
• Maintains a high standard of customer service throughout the resort
• Positive service to new owners prior to activation
• Positive service to all owners who call after activation
• Drives Execution
• Ensures new and current owners understand documents and ownership
• Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system
• Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)
• Assist in training new QAMs
• Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks
• Review document change bulletins from legal or Club information and ensures the department has the most recent materials
• Be available for calls and participate in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)
Pay Range: Hourly position, $39.75 per hour.
Qualifications:
• High school Diploma/GED
• At least 2 years of hospitality/guest service experience.
• Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor.
• Possess project management and problem solving skills.
• Must be computer savvy and have experience using Microsoft Office Suite.
• Must possess the ability to acquire your notary license.
• Able to work a flexible schedule to include weekends and holidays
• Must exude a professional demeanor at all times on duty or on property
Preferred Qualifications:
• Bachelor's degree in Hospitality Management/Business Administration or related experience preferred
• Timeshare/Vacation Ownership experience preferred.
• 2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)
• Existing Notary Licensure
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People, Exceptional Benefits on Day One. Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
Benefits that support Team Member health and financial wellbeing.
Travel and hotel discounts for Team Members, family and friends.
A healthy work-life balance with PTO and flexible hours.
Team Member events that build camaraderie through fun activities.
An open-minded culture committed to diversity and inclusion.
Incentives for Team Members that exhibit excellence every day.
