A financial services organization in El Segundo, California seeks an experienced Client Success Director to manage post-sale client relationships, ensuring retention and satisfaction with SaaS products.
Key Responsibilities
• Manage client relationships post-sale to ensure retention and satisfaction with SaaS products
• Develop and implement strategies to improve customer engagement and loyalty
• Collaborate with cross-functional teams to drive business growth and customer success
Requirements
• At least 6 years of experience in SaaS onboarding and direct client services
• Strong leadership and communication skills
• Ability to analyze data and develop insights to drive business decisions
About Us
Our organization offers a competitive salary, comprehensive benefits, and a supportive work environment focused on development and inclusion.
