Position Overview
• We are looking for a highly skilled and detail-oriented Quality Engineer to join our Banking Financial Services team. The ideal candidate will have proven experience in quality assurance within a contact center environment, as well as hands-on expertise in Java Selenium and API testing using Rest Assured. This role is crucial in ensuring the reliability, integrity, and performance of our financial products and services, with a particular focus on our contact center operations. Having contact center experience is crucial for this role.
Key Responsibilities
• Design, develop, and execute automated test scripts using Java Selenium for web-based banking applications and contact center platforms.
• Develop and maintain API test cases using Rest Assured for backend services and integrations.
• Collaborate closely with contact center teams to understand business processes, call handling workflows, and customer service requirements.
• Review functional and technical specifications to create comprehensive test plans and strategies focused on contact center solutions.
• Identify, document, and track defects; work with development and support teams to ensure timely resolution.
• Conduct regression, integration, system, and performance testing for contact center solutions and banking applications.
• Ensure compliance with banking industry standards, data privacy regulations, and security protocols in testing activities.
• Participate in Agile ceremonies and contribute to continuous improvement initiatives for quality processes.
• Generate detailed test reports and metrics to communicate quality status to stakeholders.
Required Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 4 years of experience in quality assurance, with at least 1 year directly supporting contact center environments in banking or financial services.
• Strong expertise in automated testing using Java Selenium.
• Hands-on experience with API testing using Rest Assured.
• In-depth understanding of contact center operations, systems, and technologies (e.g., IVR, telephony, CRM integration).
• Solid knowledge of SDLC and QA methodologies, especially in Agile environments.
• Excellent analytical, troubleshooting, and communication skills.
• Ability to work collaboratively in cross-functional teams and adapt to changing priorities.
Preferred Qualifications
• Experience with banking industry applications and regulatory requirements.
• Familiarity with performance testing tools and frameworks.
• Certifications in QA, Selenium, or API testing are a plus.
• Experience with cloud contact center solutions (e.g., Genesys, Five9, NICE) is highly desirable.
Requirements
Key skills:
• Relevant Experience : IVR testing , Contact Center Project, telecom domain
• Domain Knowledge/ Keywords to look for : IVR call flow, DTMF , speech recognition, call routing, Queues, Automatic Call Distribution(ACD), Computer Telephony integration, SLAs, Call logs
• Tools & Technical Skills: Cyara or Other IVR testing tools
• Testing Skill: Automation testing using Selenium and Rest Assured, test case design, defect reporting , edge case identification.
