Business Systems Engineer
Join our dynamic team as a world-class Business Systems Engineer. You will own the product roadmap for your designated product areas, oversee the end-to-end delivery of system and tool changes, and supervise the implementation of the product roadmap.
Key Responsibilities:
• Product Roadmap Ownership - Lead the design, development, and implementation of the Content Platform roadmap which includes our headless CMS, Contentstack and our taxonomy platform, Graphite
• Enable GAI Capabilities - Lead development of AI Assistant for Contentstack including personas, integrations, training, comms and launch
• Enable Visual Experiences - Lead the rollout of Visual Builder, Composable Studio and Component Library to drive adoption for the simplified content authoring in Contentstack
• Supervise the end-to-end delivery of system and tool changes, ensuring quality and timely delivery
• Stakeholder Management - Identify and address current pain points, socialize industry best practices, and prioritize project pipelines in collaboration with stakeholders
• Automation - Drive automation initiatives to reduce manual processes and improve operational efficiency across core business functions including Contentstack Automate capabilities
• Data Integrity - Design and implement effective data management strategies, including data cleansing, deduplication, and migration
• Industry Trends - Stay updated with the latest platform features, best practices, and industry trends to proactively identify opportunities for enhancements
• Business Process Improvement - Craft and suggest future-state business processes, and lead the implementation of these suggestions
• Expertise and Mentorship - Act as a company-wide expert in relevant functional tools and applications. Mentor junior team members and provide guidance on development and delivery
• Architecture and Design Reviews - Collaborate on architecture and design reviews, offering necessary guidance to ensure development guidelines are followed
• User Management - Manage user and RCAC management of our Contentstack and Graphite environments providing guidance to operations teams to provision/deprovision users, maintaining content governance
• Integration Delivery - Deliver Contentstack Marketplace integrations via configuration
• Team Collaboration - Works closely with the Program Manager, Systems Engineer, and System Architect to drive technical implementation of strategic goals, ensure robust system integrations, and foster a culture of innovation and process efficiency while bridging architecture designs with practical execution
