Position: Java Developer with Production Support
Job Summary:
We are seeking a highly skilled and experienced System Engineer to join our L support team. The ideal candidate will have a strong background in Java debugging
, production support
, and monitoring tools
, with a proven track record of resolving complex L tickets in a fast-paced environment.
Key Responsibilities:
• Provide Level (L) support for Java-based enterprise applications.
• Troubleshoot and debug Java code to resolve production issues.
• Monitor application performance using tools like Splunk
, App Dynamics
, or New Relic
.
• Collaborate with L support, development, and QA teams to ensure timely resolution of incidents.
• Analyze logs, identify root causes, and implement fixes or workarounds.
• Maintain documentation for recurring issues and resolution steps.
• Participate in on-call rotation and provide support during off-hours as needed.
• Ensure adherence to SLA timelines and escalate critical issues appropriately.
• Contribute to continuous improvement by identifying automation opportunities and process enhancements.
Required Skills &
Qualifications:
• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• + years of experience in Java development/support roles.
• Strong hands-on experience with Java ,
JEE
, Servlets
, and JSP
.
• Proficient in SQL/PL-SQL and database troubleshooting (Oracle, MySQL).
• Experience with log analysis tools (, Splunk, ELK).
• Familiarity with CI/CD pipelines
, Git
, and Dev Ops practices
.
• Excellent problem-solving and analytical skills.
• Strong communication skills and ability to work in a global team environment.
