Quality Assurance Specialist at First Abu Dhabi Bank.
Key Responsibilities:
• Evaluate inbound and outbound calls to assess technical accuracy, customer service performance, sales pitch, consistency of the call and conformity to group policies and procedures.
• Participate in design of calls evaluation checklist and quality standards.
• Use quality evaluation data to compile and track performance at individual and team level.
The ideal candidate will have a Bachelor's Degree in any discipline or Higher in Management, Banking, preferably in monitoring, audit, training, analytical skills, and documentation. Minimum experience of 2 - 5 years or more in a reputable bank or any organization with an understanding of ensuring the compliance of company's quality standards is required.
