Experience Level as below Entry 0 - 4 years
Fresh graduate or diploma holder
0 to 4 years of IT experience
- Proven analytical abilities with solid experience in a Production Support setting.
- Strong SQL and Unix shell scripting
- Incident, problem, and service Outage management experience is Plus.
- Good Communication and Articulation Skills
- Familiarity with Teradata or Hadoop.
- Familiarity with any job scheduling tool.
Roles/Responsibilities
- Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA
- Perform root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
- Provide operational support and ensure SLI of Applications
- Proactively Identify and Identify opportunities for preventive Maintenance
- Respond on time to the queries raised by various business units
- Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders
- Participate in Disaster Recovery and Business Continuity exercise
