NOTE: Hybrid work model, 3 days/week in Toronto, Ontario office.
TYPE: 6-month contract
SKILLS: 5+ years as a Trainer / Communications, 2 years of AI, Copilot, ChatGPT, Power BI, SharePoint, PowerPoint, Microsoft 365
INDUSTRY: Bank
DESCRIPTION:
Provide learning and adoption support to empower employees with the knowledge and skills to effectively adopt and utilize workplace technologies and AI. As part of the Workplace Technology team, you will contribute to delivering practical, user-focused guidance that enhance productivity and collaboration across our global workforce. This role is an excellent opportunity for someone passionate about helping people succeed with technology and AI in a business environment.
This role reports directly to the Senior Manager, Employee Technology Experience, Adoption & Training and does not have direct reports. You will collaborate closely with the Workplace Technology team, including End User engineers and IT Support analysts, as well as Technology partners, Functional teams, and Business teams across the organization.
Content Creation:
• Develop and maintain user-friendly adoption and learning materials, such as guides, videos, and presentations.
• Create and deliver engaging enterprise learning sessions, including live (in-person, online, hybrid) and on-demand formats.
• Design team-specific teach-ins, workshops, and presentations tailored to specific needs.
Communication and Engagement:
• Create clear and proactive messaging about workplace technologies and AI updates to share across various communication channels.
• Facilitate interactive sessions, including hackathons and workshops, to encourage proficiency and adoption.
Adoption Strategy:
• Support Senior Manager by identifying barriers to technology and AI adoption and designing solutions to address them.
• Offer guidance on best practices for leveraging workplace technologies and AI to improve productivity.
• Empower IT Support analysts with the tools and knowledge needed to provide effective frontline learning and adoption support.
Measurement and Feedback:
• Use data tools such as Power BI to track adoption metrics and identify opportunities for improvement.
REQUIREMENTS:
• Excellent written and verbal communication skills, skilled at bridging business and technical audiences.
• Expertise in workplace technology and AI, spanning both foundational and emerging capabilities.
• Strong working knowledge of the Microsoft 365 ecosystem (e.g., Copilot, SharePoint, PowerPoint), ChatGPT Enterprise, and other enterprise tools.
• Advanced proficiency in applying AI in day-to-day work, including identifying use cases and crafting effective prompts.
• Highly organized and able to manage multiple priorities while maintaining strong attention to detail.
• A curious mindset with a desire to explore new ways to use technology and AI effectively.
• Strong EQ and active listening.
• Comfortable navigating ambiguity and influencing without formal authority.
• Familiarity with data reporting tools (e.g., Power BI).
• 5+ years of experience in communications, training, or a related field.
• 2+ years of experience supporting workplace technologies and/or AI.
• Demonstrated ability to build and maintain strong working relationships with diverse stakeholders.
• Asset: Experience with knowledge workers and/or in the Financial Services industry.
TO APPLY: https://directitrecruiting.com/job/ai-trainer-hybrid-1752/
