Delivery Owner

**About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey. • *What sets NeuraFlash apart?**: Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team. Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it! But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back. Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change. We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world. Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together! • *AS DELIVERY OWNER, YOU WILL HAVE THE OPPORTUNITY TO**: - Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash portfolio ensuring seamless execution for clients - Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and controlling billable and non billable time - Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans - Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding - In collaboration with Neuraflash's operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks - Act as a "thought leader" for our customers, helping them drive outcomes while continuously identifying areas of further transformation - Manage a team of individuals that may include both direct and indirect reports; ensuring you understand individual development goals and how they will be obtained - Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets - Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale - Travel up to 50% for customer projects and company events - Be a NeuraFlash evangelist in the Salesforce or AWS Community, and help us cultivate a company culture of success (company and personal) and fun • *QUALIFICATIONS**: - 10+ years of consulting experience in delivery leadership relative to iterative software development as a Project Manager, Program Lead, Engagement Lead, and similar roles leading complex projects - 5+ years of experience leading customer engagements of 15+ individuals - 5+ years of experience selling and delivering business solutions on the Salesforce or AWS platform; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds and/or AWS services - Strong experience with Salesforce, Amazon Connect, Contact Center technology implementations, or Salesforce Field Service / Revenue Cloud highly preferred - Experience in all phases of services delivery, software development, and testing life cycles - Expert in agile software delivery methodologies: Scrum, Kanban, SAFe, and Lean - Expert at project delivery, including all aspects of program management and the SDLC - Experience in management of established technology