• Remuneration Package: Up to Basic $5000 + Performance Bonus
• Working Location: East near MRT Station (Downtown Line)
• Working Hours: Monday to Friday 8.30am to 6pm
Join a well-established organisation within the automotive sector, known for delivering innovative mobility solutions and exceptional customer service. We are looking for a passionate, customer-oriented professional with a strong technical background—ideally from manufacturing, FMCG, or engineering industries—to elevate our customer experience journey.
Why Join My Client?
• Be part of a reputable automotive leader with a strong regional presence.
• Work closely with modern automotive technology and innovative customer solutions.
• Grow your career in a supportive, performance-oriented environment.
• Enjoy structured training, development opportunities, and comprehensive employee benefits.
Key Responsibilities:
• Manage end-to-end customer service touchpoints, including service reminders, appointment coordination, and prompt issue resolution.
• Build strong relationships with leasing and pre-owned customers through consistent engagement and tailored CRM activities.
• Drive customer satisfaction initiatives, including improving online reviews and collecting customer feedback.
• Conduct service training for operations teams to enhance customer-centric practices.
• Plan and execute customer engagement events such as roadshows, appreciation activities, and partner collaborations.
• Coordinate CRM requirements across pre-owned, leasing, and franchise partners to ensure a seamless and consistent customer experience.
Key Requirements:
• Bachelor’s degree in Business or related field.
• Minimum 3 years of experience in customer service, CRM, or related functions (automotive or leasing background is a strong advantage).
• Strong technical understanding from industries such as manufacturing, engineering, or FMCG.
• Excellent problem-solving skills with proven ability to manage complex customer issues.
• Class 3 Driving Licence is added advantage
• Proficient in MS Office applications.
• Strong analytical mindset—able to interpret feedback data and identify service improvement opportunities.
• Exceptional communication skills with the ability to influence, engage, and train teams.
• Customer-centric, proactive, and results-driven attitude.
• A committed team player with strong interpersonal skills.
Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com
Reg No. R1983718
Triton AI Pte Ltd
License no. 21C0661
