Technical Support Engineer
Location: SW suburbs of Chicago, IL
Salary: $85,000 - $100,000 + up to 10% Bonus + Full Benefits
Benefits: Medical, Dental, Vision, Life 401(k) w/ match, Holidays, PTO, and more
Travel: None
Job Type: Full-Time
Typical Hours: Mon–Fri; Flexible between 7AM – 6:30 PM CT; Hybrid 2 days remote
Start Date: ASAP
Sponsorship is not available
Technical Support Engineer Description
Our client, a growing company in the warehouse automation and software solutions space, is seeking a Technical Support Engineer to join their team in the southwest suburbs of Chicago. The company designs and delivers advanced automation software that drives real-time warehouse efficiency for clients nationwide. In this role, you’ll play a key part in diagnosing, troubleshooting, and resolving client issues related to warehouse execution and automation systems. This position is highly collaborative and customer-focused, requiring a mix of strong technical acumen, analytical ability, and excellent communication skills. You’ll own client issues from first contact to full resolution—using diagnostic tools, database queries, and system analysis to identify root causes and ensure long-term fixes. This is an exciting opportunity to join a dynamic technology team, make a visible impact on warehouse operations, and grow your career with clear pathways for advancement and promotion.
Note: This position requires onsite attendance during training but will transition to a permanent hybrid set-up thereafter.
Technical Support Engineer Responsibilities
• Take ownership of customer-reported issues from initial contact through resolution
• Analyze and define client challenges to ensure accurate problem diagnosis
• Research, troubleshoot, and resolve system and software issues
• Identify and document root causes for long-term solutions
• Communicate clearly with clients via phone, email, chat, and video conferencing
• Maintain accurate records of client issues and resolutions
• Collaborate with engineering and development teams to address complex issues
Technical Support Engineer Qualifications
• Bachelor’s degree required
• 2+ years of client-facing technical support experience required
• Proficiency in C, C++, Java, JavaScript, and HTML required
• Database proficiency in SQL required
• Must be willing to work on-site three days per week
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Job Type: Full-time
Pay: $85,000.00 - $100,000.00 per year
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Application Question(s):
• What programming languages are you proficient in?
• This is a hybrid position based in Woodridge, IL, requiring 3 days in the
office, 2 remote. Any concerns?
• Where are you located?
• What is your desired salary?
Education:
• Bachelor's (Required)
Experience:
• client facing technical support : 2 years (Required)
• SQL database: 1 year (Required)
Work Location: In person
