A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTUREAs the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading global asset managers If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today. At PGIM, You Can What you will do The role will be based in London and report directly to the IT Director. Travel to other European office based locations may be required. The role will include the following duties:Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services.Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.Provide technical support for local voice, mobile and video conference solutionsWork with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise.Assist with the business' recovery testing to confirm availability of systems where outages have occurred or simulated.Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction.Assist with day to day administration tasks including submitting application and security requ
