Job Overview
The Office of Information Technology is seeking a Lead Salesforce Engineer/Analyst to join our team.
This role will architect, lead, and direct applications built on Salesforce Service Cloud and Experience Cloud and strategize future investments in the platform.
The Lead Salesforce Engineer will take ownership of system configuration, workflow automation, and Apex development to improve licensing workflows and public-facing portals.
• Build, enhance, and maintain Salesforce Experience Cloud applications used by applicants for submission, status tracking, and communication.
• Optimize and support internal Salesforce Service Cloud applications, driving improvements to licensing workflows, case reviews, and eligibility tracking.
• Develop and configure advanced automation solutions, including Salesforce Flows, custom objects, validation rules, and Lightning page layouts, ensuring alignment with platform best practices and performance standards.
• Write, review and optimize Apex triggers and classes to support complex automation, data manipulation, and integration with external systems.
• Oversee and optimize scheduled batch jobs and integrations, including DMV data processing and CCScan document scanning.
