Required Skills & Experience
• Strong understanding of Zendesk platform administration and configuration.
• Experience in application maintenance and support for SaaS platforms.
• Familiarity with incident management, service catalog, and ITSM processes.
• Ability to troubleshoot technical issues and coordinate with vendors for resolution.
• Excellent communication skills and ability to work in a client-facing role.
• Knowledge of AWS hosting environments is a plus.
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Preferred Qualifications
• Experience with Zendesk API and automation.
• Exposure to enterprise IT support environments.
• Understanding of ITIL pro
