Job Overview As a ServiceNow CSM Platform Solution Architect, you will play a key role in translating complex technical solutions into clear narratives for both technical and business stakeholders. • Own the end-to-end solution architecture across transition, run, and transformation phases within the ServiceNow portfolio. • Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks. Key Responsibilities: • Define and document testing strategies, customer responsibilities, and phased implementation plans. • Integrate Organizational Change Management (OCM) and Run & Maintain packages into solution proposals to support long-term client success. Requirements: • Strong leadership and stakeholder management skills with the ability to influence across portfolio towers. • Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms.