Director UI / UX & Workflow, Commercial AIA
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Role Summary
The Director of UI/UX & Workflow is a strategic leader responsible for shaping the user experience and operational workflows of AI-powered solutions across healthcare initiatives. This role ensures that digital products are intuitive, accessible, and aligned with the needs of diverse stakeholders across the US Commercial Organization. The Director will lead a multidisciplinary team of designers, researchers, and workflow analysts to deliver seamless, human-centered experiences that drive adoption and impact.
Role Responsibilities
Experience Strategy & Design Leadership
Define and execute the UI/UX vision for AI-enabled platforms, ensuring alignment with business objectives and user needs.
Lead the creation of design systems, interaction models, and visual languages that support consistency and scalability.
Champion design thinking and human-centered design methodologies across the AI Accelerator team.
Workflow Optimization & Integration
Analyze and map end-to-end user workflows across clinical, commercial, and operational domains.
Collaborate with cross-functional teams to design AI solutions that integrate seamlessly into existing processes and systems.
Identify opportunities to streamline workflows, reduce friction, and enhance productivity through intelligent automation and design.
Team Leadership & Development
Build, mentor, and manage a high-performing team of UI/UX designers, researchers, and workflow analysts.
Foster a culture of creativity, experimentation, and continuous learning.
Establish clear goals, KPIs, and development plans for team members.
Stakeholder Engagement & Co-Creation
Facilitate workshops, design sprints, and user research sessions with internal and external stakeholders.
Translate complex business and technical requirements into intuitive user experiences.
Advocate for user needs and accessibility in all stages of product development.
Design Governance & Quality Assurance
Implement design review processes, usability testing protocols, and accessibility standards.
Ensure compliance with healthcare regulations and data privacy laws (e.g., HIPAA, GDPR).
Maintain documentation of design decisions, user journeys, and workflow models.
Innovation & Emerging Trends
Monitor trends in digital health, AI interfaces, and user experience design.
Explore emerging technologies for potential integration.
Lead pilot initiatives to test new interaction paradigms and design innovations.
Basic Qualifications
Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Psychology, or related field.
10+ years of experience in UI/UX design and workflow optimization, with 5+ years in a leadership role.
Proven experience designing digital health or AI solutions in regulated environments.
Expertise in design tools (e.g., Figma, Sketch, Adobe XD) and prototyping platforms.
Strong understanding of user research, usability testing, and accessibility standards.
Experience with agile development, product management, and cross-functional collaboration.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details
Work location: Flexible; 2-3 days onsite/week.
Last Day to Apply: December 12, 2025.
The annual base salary for this position ranges from $156,600.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share-based long-term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits include a 401(k) plan with Pfizer matching contributions, paid vacation, holidays, personal days, paid caregiver/parental and medical leave, and health benefits such as medical, prescription drug, dental, and vision coverage. Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
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