Our FinTech client is looking for a Sr. UX Designer to join their team! This role is remote to candidates in EST and CST time zones with a preference to candidates in NYC.
We're seeking a Senior UX Designer to lead the design and development of our store-based loyalty program. In this role, you'll shape customer experiences that drive engagement and retention through innovative loyalty mechanics, mobile payment integration, and smart receipt technologies. You'll create compelling end-to-end experiences that seamlessly blend digital and in-store touchpoints, making loyalty participation intuitive and rewarding for customers.
Core Responsibilities
• Lead the UX strategy for our store-based loyalty program, balancing business goals with customer needs and technological capabilities
• Define the vision for how customers discover, join, engage with, and benefit from the product across all touch-points
• Develop a roadmap for evolving the experience, prioritizing features based on customer impact and business value
• Advocate for customer-centered design principles throughout the organization
• Design intuitive onboarding flows that clearly communicate program benefits and drive sign-ups
• Create seamless experiences for earning, tracking, and redeeming rewards
• Develop mobile payment integrations that simplify transactions
• Perform competitive analysis of existing solutions to identify opportunities for differentiation
• Extend a cohesive design system to work across digital and physical touch-points
• Design for accessibility to ensure the product is usable by all customers
• Develop interaction models that work effectively in time-constrained retail environments
• Partner with product management to define requirements and success metrics
• Work closely with developers to ensure technical feasibility while maintaining design integrity
• Collaborate with marketing and commercial teams to align product experiences with brand positioning
• Develop prototypes at varying fidelities to validate concepts with stakeholders and customers
• Create detailed specifications and assets for implementation
Qualifications
• 5+ years of UX design experience, with at least 3 years focused on loyalty programs, retail experiences, or fintech products
• Portfolio demonstrating successful omnichannel experiences that bridge digital and physical touchpoints
• Experience designing for mobile payment systems, digital wallets, or POS interactions
• Strong understanding of loyalty program mechanics and customer motivation
• Expertise in user research methodologies and the ability to translate insights into actionable design decisions
• Excellent communication skills for articulating design rationale to diverse stakeholders
• Ability to balance business requirements with customer needs and technical constraints
Tools & Technologies
• Proficiency in design and prototyping tools
• Experience with usability testing platforms and methodologies
• Understanding of mobile technologies including NFC, QR codes, and digital wallets
• Familiarity with analytics platforms to measure engagement and conversion
• Knowledge of retail POS systems and receipt generation technologies
• Understanding of data privacy considerations in loyalty program design
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
april.segedi@jobalert.creativecircle.com
• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AS29-1857468 -- in the email subject line for your application to be considered.***
April Segedi - Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 06/24/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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