IT Product Manager
Salary: $4500 - $5500
Working Hours: 9am - 6pm (Mon - Fri)
Location: Chai Chee Road
Responsibilities
Product Strategy & Portfolio Management
• Own and manage the full As-A-Service portfolio across Cloud, Network, End-User, and Hybrid Infrastructure.
• Define and maintain product roadmaps aligned with market demand and organizational strategy.
• Develop service value propositions for Government, Enterprise, and SME segments.
• Conduct market and competitor analysis to ensure relevance and competitiveness.
Service Packaging & Commercial Definition
• Define service scope, inclusions/exclusions, SLA tiers, response times, service credits, and support levels.
• Create pricing models, rate cards, costing frameworks, and margin structures for CSP, EUCMaaS, IFMaaS, NMaaS, and Clouds services.
• Standardize product documentation including service descriptions, brochures, proposal templates, and commercial decks.
• Govern product lifecycle management, version control, and service updates.
Go - To - Market & Sales Enablement
• Support Sales and Pre-Sales with product positioning, customer presentations, tenders, and commercial structuring.
• Deliver product enablement and training for internal Sales and Delivery teams.
• Support marketing activities related to service launches and campaigns.
Financial Ownership & Performance Tracking
• Build and maintain profitability models across the full portfolio.
• Forecast revenue and consumption for CSP subscriptions and managed services.
• Track product performance, utilisation, adoption, and churn; recommend enhancements or retirement.
Cross - Functional Delivery Alignment
• Work with Finance, Legal, and Compliance on costing models and contract structures.
• Collaborate with DSI Delivery and Technical SMEs to validate feasibility and operational readiness.
• Support onboarding and transition from commercialisation to service delivery.
Service Governance & Compliance
• Define service KPIs and support periodic service performance reviews.
• Ensure alignment with ISO, MAS TRM, IM8, PDPA, Microsoft compliance frameworks, and relevant standards.
• Incorporate operational feedback into service enhancements.
Requirements
• Degree in Information Technology, Business, Engineering, or equivalent.
• Certifications such as Azure Fundamentals, AWS Cloud Practitioner, Google Cloud Digital Leader, ITIL, or equivalent is advantageous.
• 3–6 years of experience in product management, cloud services, managed services, or IT commercial roles.
• Hands-on exposure to CSP subscription management and cloud platforms (Azure / AWS / GCP).
• Experience with EUCMaaS, IFMaaS, NMaaS, network security (firewalls, SD-WAN, WiFi), M365, Azure workloads, and cloud migration.
• Background in Systems Integrator (SI) or enterprise IT environments preferred.
📲Interested candidates, please WhatsApp your resume to: +65 9642 0989 (Han) 📧 Or email your resume to: supreme.cc.han@gmail.com
👤Chaw Chiaw Han | R22106723🏢 The Supreme HR Advisory Pte Ltd | EA 14C7279
