Under direction, incumbents supervise, assign, review and participate in the work of a unit responsible for the review and determination of initial and continuing client eligibility for a variety of public assistance programs and perform a variety of technical tasks relative to the assigned area of responsibility.
Essential Duties:
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
1. Plan, prioritize, assign, supervise, support, and review the work of a unit involved in a public assistance program area, including monitoring service centers and working in a hybrid environment. Ensure effective review and determination of initial and ongoing client eligibility for various public assistance programs while providing guidance and oversight to the team. Work with employees to correct errors; mentor staff and implement discipline procedures.
2. Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing services; implement policies and procedures.
3. Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
4. Answer questions and provide information to the team and the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
5. Review and evaluate staff work in determining financial eligibility for assistance programs; verify eligibility and financial assistance levels according to established policies and procedures; review completed cases with respect to eligibility factors, budget computations, changes in grant and terminations of grant; recommend corrective action when required; ensure that case records are in compliance and adhere to federal and state guidelines.
6. Review and interpret administrative letters, memos and manual revisions with staff; investigate and respond to reports of program misuse; ensure accurate interpretation of All County Letters (ACLs) and a comprehensive understanding of federal and state regulations, policies, and guidelines to effectively implement and provide training to staff.
7. Explain eligibility programs, qualification standards, policies and procedures to clients; assist clients in completion of applications, forms, and reports when necessary; review and evaluate applications for completeness and accuracy; when necessary prepare client budget to determine eligibility.
8. Apply legal criteria to determine eligibility; provide recommendations regarding financial eligibility for assistance programs; determine eligibility and grant amount according to established policies and procedures; review and determine re-certification.
9. Prepare case records related to client eligibility information and financial assistance received; update case records; submit required reports.
10. Investigate statements and information received from a client through the use of telephone or written verifications.
11. Investigate and resolve client problems involving non-receipt of benefits.
12. Compose and prepare correspondence to applicants, references, and State agencies with accuracy and attention to detail, ensuring that all communications are clear and effectively convey necessary information.
13. Gather, interpret, and manage statistical data to maintain data accuracy and integrity.
14. Coordinate transfers of clients between counties; inform clients of procedures and necessary reports.
15. Refer clients in need of casework services to members of social service staff; may provide limited referrals to resources within the community on matters related to income maintenance; refer a client to appropriate agencies according to established procedures.
16. Participate in the selection of unit staff.
Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: https://careers.sf.gov/classifications/.>
