UX Researcher
Position Overview
A leading digital payments company is seeking a UX Researcher to join its P2P (peer-to-peer) consumer product team. This role is ideal for a curious, empathetic, and autonomous researcher who thrives in cross-functional environments and is passionate about uncovering user insights to shape product strategy and design.
The Staff UX Researcher will be responsible for independently planning and executing research initiatives that inform product development and enhance user experience. This includes synthesizing past research, identifying new opportunities, and collaborating closely with design, product, and marketing teams.
Key Responsibilities
• Lead end-to-end UX research projects: define research questions, select methodologies, recruit participants, and conduct studies.
• Synthesize and present actionable insights to stakeholders across design, product, and marketing teams.
• Collaborate with cross-functional teams to influence product and design strategy.
• Integrate findings from various data sources (e.g., analytics, market research) into research deliverables.
• Champion the voice of the customer in design sprints and workshops.
• Contribute to the evolution of research practices and workflows within the Experience Design organization.
• Support design critiques and guide designers using research-backed insights.
• Conduct literature reviews and share synthesized findings with stakeholders.
Qualifications
• Bachelors degree with 4-5 years of experience, or Masters degree with 34 years in UX research, HCI, psychology, cognitive/social sciences, or related fields. Equivalent portfolio experience also considered.
• Proven experience conducting qualitative and quantitative research across digital products and platforms.
• Strong skills in synthesizing research findings and translating them into strategic recommendations.
• Proficiency in a range of research methods: usability testing (moderated/unmoderated), interviews, surveys, diary studies, card sorting, tree testing, and concept evaluations.
• Demonstrated ability to prioritize research initiatives and manage stakeholder relationships.
• Experience in fintech or large tech companies is a plus.
• Bonus: Experience with journey mapping, market research, and simplifying complex workflows.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
brenna.belardinelli@jobalert.creativecircle.com
• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : BB14-1882827 -- in the email subject line for your application to be considered.***
Brenna Belardinelli - Lead Recruiter, National Delivery
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 11/05/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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