Job Summary
We are seeking an experienced Oracle B2C Service Cloud DevOps Lead to join our dynamic team in the Chicago area. This is a unique opportunity for a seasoned professional to drive innovation and improvement in employee experience and service delivery using Oracle B2C Service Cloud applications.
Key Responsibilities
• Design, develop, and maintain Oracle B2C Service applications to meet business requirements.
• Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications.
• Implement best practices in software development, including coding standards, testing, and documentation.
• Provide technical support and have strong problem-solving skills with ability to troubleshoot Oracle B2C Service applications.
• Stay current with Oracle B2C Service features and enhancements, ensuring the integration of new functionalities into existing systems.
• Familiar with middleware/integration tools such as MuleSoft or Oracle Integration Cloud.
• Coordinate data synchronization between Oracle Service Cloud and other systems (Oracle EBS, Reporting, OFSC).
• Create detailed functional and technical documentation using flow diagrams, wire frames, etc.
• Mentor and guide junior developers in best practices and emerging technologies.
Requirements
• Bachelor's degree in computer science, Information Technology, or related field.
• 7+ years of experience in Oracle B2C Service development and support.
• Strong knowledge of Oracle B2C Service architecture, configuration, and customization.
• Proficiency in programming languages such as Java, SQL, and PL/SQL.
• Experience in Oracle B2C Service Cloud implementation, customizations and support.
• US citizenship or US permanent residency.
About Us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
