Overview We're seeking an experienced UX Research Contractor to support a digital banking transformation. You'll conduct bilingual qualitative research to inform and improve customer-facing mobile experiences. The ideal candidate is fluent in Spanish and English, with proven expertise leading research from planning through synthesis and storytelling. Ideal Profile 6+ years of UX or qualitative research experience, preferably in financial services or regulated industries Skilled at managing multiple squads and stakeholders in complex programs Strong communicator, facilitator, and storyteller Passionate about translating insights into meaningful design outcomes Self-sufficient, adaptable, and comfortable in agile, distributed teams Fluent in Spanish and English (spoken and written) Key Responsibilities Lead qualitative research from planning to insights delivery Design and analyze surveys or lightweight quantitative studies Align research strategies to product priorities and sprint cycles Collaborate with product, design, and engineering teams to embed user insights Facilitate workshops for ideation, prioritization, and validation Conduct beta testing with internal users to assess release value Advocate for research-driven design through storytelling and synthesis Mentor peers and promote research best practices Core Competencies Research Methods: In-depth interviews (English & Spanish), focus groups, usability testing, diary studies, concept and prototype testing, card sorting, and surveys Familiarity with mixed-methods approaches and interpreting quantitative insights to complement qualitative findings Research Types: Generative and evaluative studies, including discovery, prototype, and post-launch validation Synthesis & Communication: Affinity mapping, journey and archetype development, and insight storytelling Tools: Utilize tools such as Qualtrics, collaborative whiteboarding platforms, and Microsoft PowerPoint Define research objectives, participant criteria, and success metrics Develop screeners, discussion guides, and test scripts Conduct bilingual interviews with cultural sensitivity Synthesize findings into actionable insights and recommendations Present outcomes to leadership and product teams Support continuous improvement of research frameworks and documentation
