Purpose
This position plays a crucial role in training and developing Product Sales Specialists while ensuring that customers enjoy an excellent shopping experience through outstanding customer service and product knowledge.
Minimum Eligibility Requirements
• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and thrive in a dynamic environment
Essential Functions
• Act in accordance with the company’s core values.
• Understand and comply with the company's safe lifting practices and standard operating procedures.
• Teach and promote the company philosophy around the fundamental P's of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Guide Product Sales Specialists to deliver attentive and accurate customer service.
• Complete all required product specialist certification courses.
• Demonstrate proficiency in merchandise and installation.
• Oversee merchandising, pricing, and organization within the department.
• Communicate standard operating procedures and any updates to all associates promptly.
• Pass the Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs effectively to management.
• Assist in processing merchandise onto the showroom floor.
• Ensure accuracy in product placement and pricing.
• Greet every customer warmly, offering helpful assistance.
• Assist customers with product inquiries and selections.
• Handle checkout processes using the point of sale (POS) system.
• Process customer refunds and exchanges per established guidelines.
• Present engaging 'how-to' classes to customers.
• Follow protocols for accepting cash, checks, and charge cards.
• Answer calls according to accepted guidelines.
• Inventory and tag merchandise displays as needed.
• Create price tags and signage for merchandise.
Working Conditions
• Employees may be frequently exposed to a warehouse environment and moving vehicles, with a noise level ranging from moderate to noisy.
Physical/Sensory Requirements
Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or move objects. Frequent standing, walking, reaching, climbing, and bending are required.
Store Hours
Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Benefits & Rewards
• Bonus opportunities at all levels.
• Career advancement and relocation opportunities available nationwide.
• 401k with discretionary company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• 80 hours of annual paid vacation (full-time associates).
• 4 paid holidays per year (full-time hourly store associates).
• 1 paid personal holiday of choice and Volunteer Time Off program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
Equal Employment Opportunity
Floor & Decor is committed to providing equal employment opportunities to all associates and applicants without regard to protected status. This policy includes all aspects of employment such as recruitment, hiring, training, promotion, and benefits. We prohibit employment discrimination based on any legally protected status.
