Job Role/Level Operator, DC Operations / Level 1
Quantity 1
Skillset Category Common
Mandatory Skills Data Centre-DCFM
Preferred Skills
Brief Job Description 1. To provide Agency with data centre operations function to assist Agency in managing the day-to-day data centre operations activities which covers the areas such as :
- 24 hours x7 days standby for datacentre operations activities and all HQ and remote sites Server/LAN rooms
- To provide escort services for work in the remote sites Server/LAN room.
- To escort vendors and also ensuring only authorised IT staffs are able to enter the HQ data centre.
- Maintain the datacentre access log and provide monthly report to agency
- Manage the day-to-day morning health check activities and escalate to agency Project Manager if any issue
- Co-ordinate with building facility management for patching of cables, power, air-con, electrical related matters.
- To assist in datacentre audit activities.
- To manage the environment and equipment monitoring that is in the datacentre
- To manage the physical security
- To manage and perform capacity planning
- To manage the equipment servicing and contract management
- To liaise and work with hardware contractor to service, troubleshoot and scheduled maintenance
- To provide power consumption report
- To provide support during power maintenance at DC and all agency remote sites
- To facilitate power shutdown with respective stakeholder decided by agency PM for all agency sites
- To submit and facilitate the DC Access form is properly filled and approved by agency PM.
- To ensure the DC and equipment are in functioning and operational condition, report if there is equipment fault.
- To assist to perform site preparations and liaise with the relevant vendors on tasks such as IT rack mount plan, structure network cabling system, power supply and electrical wiring, air-conditioning, UPS and etc when required for all HSA sites including remote sites.
- To plan, coordinate and execute any shutdown and power up machines (according to operation manual and SOP) when required by the Customer, to facilitate the activities related to electricity, power maintenance and enhancements. The service shall include polling the possible affected parties, obtaining the approval from the Customer’s Representative and sending out the broadcast messages.
- To ensure that all trouble-shooting, upgrade, maintenance work and any other activities that affect data centre availability must be carried out after operating hours and/or over the weekend at no additional cost to the Customer. All urgent faulty parts replacement of the equipment shall seek approval from the Customer’s Representative. The list of warranty and/or maintenance contract and documentation is covered under Server Management Services.
- To ensure all technical and operational issues, that will affect the daily operations of data centre, be resolved within the stipulated Service Levels.
- To advise and propose improvements to the current processes or procedures for better efficiency and to improve the security of the data centre. However, such proposals shall be subjected to the review and approval of the Customer.
- To monitor the environmental equipment in the Data Centre to ensure that they are within acceptable operating level and take corrective actions to rectify any defects affecting the following:
o Main and Backup Incoming Power Supply
o Uninterruptible Power Supply (UPS)
o Cooling System (Air-conditioning) and Leakage Detection
o Temperature and Humidity
o Rack Space
o Network Data/ Telecom Cabling
o Fire Protection and Fire Alarm System Status
o CCTV and Motion Detectors
o Cleanliness and Tidiness
o Equipment Movements and Storage Management
o Secure Disposal of Media and Documentation
- To take pre-emptive measures to prevent any outage or single point of failure in the Data Centre due to environmental factors. This shall include monitoring of environmental equipment and follow-up with the Customer’s sub-contractors or building management to ensure that defects are identified and corrected.
- To ensure that all equipment in the Data Centre is serviced in accordance with the equipment servicing schedule.
- To provide 1st level onsite problem identification, problem reporting and vendor support after operating hours at no additional cost to the Customer in the event that any environment element fault alert is triggered after the operating hours.
- To liaise with the Customer’s Building Management Unit (BMU) at the Customer’s sub-contractors for the maintenance and servicing of the equipment in the Data Centre:
o Power Supply
o UPS
o Cooling System (Air conditioning) and Leakage Detector
o Fire Protection System
o CCTV and Motion Detectors
o FM200
- To liaise and coordinate with the Customer’s appointed third-party vendors for the servicing of computer equipment hardware.
- To document and track all equipment in the Data Centre. The format of documentation shall be approved by the Customer.
