Position: Data Analyst Intern (Hybrid) – (Summer 2026 Internship)
About the Role
We are seeking a highly motivated and analytical Data Analyst Intern to join our team. This role is a hands-on opportunity to apply data science and business intelligence techniques to a critical operational area: the Contact Center. The intern will use data to understand customer contact drivers, identify inefficiencies, and propose actionable solutions to reduce unnecessary contact volume and minimize negative impact on customer experience.
Key Responsibilities
• Data Collection and Preparation:
Assist in collecting, cleaning, and processing large datasets from various sources, including CRM, call logs, and customer feedback systems.
• Performance Analysis:
Develop and refine operational metrics, reports, and dashboards to monitor contact center performance and key drivers of contact volume (e.g., repeat calls, call time, and common reasons for contact).
• Identify Root Causes:
Conduct diagnostic and descriptive analysis to find patterns, trends, and root causes of high-impact contact events and recurring customer issues.
• Reporting and Presentation:
Document analysis processes and methodologies, and translate complex data findings into clear, concise, and stakeholder-facing reports and visualizations for non-technical leadership and cross-functional teams.
• Process Improvement:
Partner with business operations teams to recommend and influence business solutions and process improvements based on data-driven insights.
Qualifications
• Currently enrolled in a Bachelor’s or Master’s degree program in Data Science, Statistics, Business Analytics, Computer Science, or a related quantitative field.
• Foundational knowledge of data analysis techniques and tools.
• Technical
Skills:
Practical experience with SQL (Structured Query Language), Microsoft Excel, Google Sheets and at least one programming language for data analysis (e.g., Python or R). Previous experience working in Salesforce, or Salesforce reporting an asset.
• Familiarity with data visualization tools (e.g., Tableau or Power BI) is preferred.
• Strong analytical, mathematical, and problem-solving skills with a keen attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate technical findings to business stakeholders.
• Demonstrated ability to manage time, prioritize tasks, and work without constant supervision.
Target Base Salary Range: $20.70 - $24.10 CAD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
• All Candidates must be currently pursuing a Bachelor’s or Master’s degree program in Data Science, Statistics, Business Analytics, Computer Science, or a related quantitative field.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Intern
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle,…
