💻🖱💥 Quality Assurance Officer - Bank! 💳📇 Apply Now!!
🚆Location (Nearest MRT): Novena
💸 Salary: Up to $2,800/Month +1 Month Completion Bonus!
📰 Duration of Work: 12 Months
⏰ Work Days & Hours: Monday – Friday, 9.00am to 6.30pm
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Responsibilities:
• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management
• Review 55 of closed sales calls per day for ACQ and Customer engagement AF, Retention Team and Credit Sure
• Review of 3 additional calls per new hire of closed sales calls per day
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management
• Prepare, track and send QA related reports to management and team (NMD, SQ monthly, Penalty points table)
• Compiling all Annual Fee cards and send for processing
• Keep track on all the status of QA cases from beginning to end process and provide update to management
Requirements:
• Min Diploma /Degree in Business, Finance, or a related field!
• Minimum 1–2 years of experience in a quality assurance, customer service, or call monitoring role, preferably within the banking or financial services sector
• Prior experience in call auditing or compliance-related work will be an added advantage.
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Interested applicants, please WA 9xxxxxxx.
Kindly understand that only shortlisted candidates will be notified. 😊
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Benjamin Chai (Outsourcing Team)
RecruitFirst Pte Ltd (E.A. 13C6342)
