Job Description
ServiceNow CSM Platform Solution Architect
As a ServiceNow CSM Platform Solution Architect, you will own the end-to-end solution architecture across transition, run, and transformation phases within the ServiceNow portfolio. You will lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
You will collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs. Define and document testing strategies, customer responsibilities, and phased implementation plans.
You will integrate OCM and Run & Maintain packages into solution proposals to support long-term client success. Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties. Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations.
