Role Purpose(s)
The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.
Key Accountabilities
· Monitoring network performance and addressing any anomalies or issues promptly
· Responding to technical inquiries and providing solutions to network-related problems
Job Responsibilities & Duties
· Operates and monitors all systems, applications, network and telecommunication line usage
· Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
· Perform and execute user service requests in accordance with QMS standard.
· Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
· Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
· Day-to-day data center Physical Security Controller to maintain proper security within the data centre
· Maintains and monitors usage of storage media, stationery, etc.
· Generate inventory and statistical reports
· Must be willing to work 24x7 12hr shifts
· Any other duties as and when assigned.
Working Experience Requirements
· Basic knowledge in PC operations and computer networking.
· Experience in computer operations environment
Skills Required
· Strong problem-solving skills and attention to detail.
· Excellent communication skills, both verbal and written.
· Ability to work independently and as part of a team.
· Knowledge of Windows and Linux is preferred
· Knowledge of ITIL foundation is preferred
Shift Hours: 12 hours shift: 9am to 9pm and 9pm to 9am
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