Responsibilities
· Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations
· Ensure all incident escalation are properly tracked, escalated and with proper closure
· Implement configuration changes and process requests from clients
· Manage and maintain the security policies for the service
· Manage device tuning and patching
· Assist in troubleshooting if required
· Monitor the infrastructure’s health and service’s availability
· Resolve the incident tickets within the Service Level Agreement (SLA)
· Work closely with the team lead/manager to ensure tasks are executed
· Maintain existing operational documentation to ensure that any newest changes are captured
Qualifications
· Diploma/Degree in Information Technology or related discipline
· Basic knowledge in Information Technology (e.g., Operating Systems, Network)
· Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred
· Ability to communicate effectively in writing or verbally
· Meticulous self-starter with a positive attitude
· Entry level candidates with passion for cyber security are welcome
Other Working Conditions
· On Job Training (OJT) will be provided
· Able to perform 12-hour shift duties
· Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am
