General Information on the Position
THE CHILDREN'S AID SOCIETY OF OTTAWA
LA SOCIÉTÉ DE L'AIDE À L'ENFANCE D'OTTAWA
Information Techonology 1
Network Systems Administrator
(1) Permanent Full-Time Opportunity - English position
The Position:
The Network and Systems Administrator is responsible for the administration and support of the Society’s local and cloud network, infrastructure, security, collaboration and business application systems. It includes providing support directly to end users for level 2 incidents and service requests.
The Network and Systems Administrator is expected to work designated hours with the understanding that flexibility, including evenings and weekends may be required to ensure that the Society’s technology systems are fully functional. They will also be required to be on call as per a schedule determined by the Supervisor of Information Systems Services.
Conditions of work:
Regular working hours are Monday to Friday, from 8:30 a.m. to 4:30 p.m. Some overtime may be required on occasion. The physical office is located in the Ottawa area. CASO has a Hybrid work model.
Compensation:
We offer a comprehensive benefits package and generous leave provisions, such as 4 weeks of vacation, health, life and disability insurance, pension plan.
Responsibilities:
Architect and administer physical, virtual and cloud servers, including email, print, application and backup servers and their associated operating systems and software.
Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
Recommend and execute modifications to server environment to improve efficiency, reliability, and performance.
Perform and test backups and restores to ensure that enterprise data is effectively protected.
Anticipate, mitigate, identify, respond to, and resolve issues with storage devices & services, storage access, and data retrieval.
Deploy, administer and upgrade all network hardware and equipment, including routers, switches, Wi-Fi access points, primarily by Fortinet.
Manage and troubleshoot LAN, WAN and internet connectivity of all buildings, workstations and servers.
Monitor and test network performance and provide network performance statistics and reports.
Design, write and maintain scripts for automated task execution.
Interact and negotiate with vendors, outsourcers, and contractors to manage network products and services.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Design, build, deploy, maintain and/or upgrade new or existing Endpoint Management tools, such as Microsoft Endpoint Manager (intune), WDS, WSUS, MDT and PXE Servers.
Design, deploy and monitoring of updates via Automatic Deployment Rules, Update Groups, Deployment Rings and other deployment methods.
Deploy, manage, and maintain all security systems and their corresponding software, including firewalls, intrusion detection systems, cryptography systems, and anti-virus software.
Design, deploy and administer enterprise directory services.
Administer and maintain end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
Perform file system configuration and management; define and perform server and data backups and recovery procedures.
Monitor server logs, firewall logs, intrusion detection logs, and network traffic for unusual or suspicious activity. Interpret activity and make recommendations for resolution.
Develop, implement, maintain, and oversee enforcement of policies, procedures, and associated plans for system security administration and user system access based on industry-standard best practices.
Design and implement disaster recovery plan for operating systems, databases, networks, servers, and software applications.
Install, configure, and administer new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
Recommend, schedule, and perform software improvements including patches and upgrades for business applications.
Collaborate with analysts, designers, and system owners in the development and testing of new software programs and applications.
Liaise with agency’s software suppliers for prompt rectification of any problems or emergencies.
Identify and resolve application issues.
Compile and maintain inventory of company software and hardware assets.
Develop and maintain training materials and server documentation.
Participate in the creation and ongoing maintenance of a knowledge base on technical issues and solutions for IS service desk, system administrators and end users.
Participate in project initiatives related to the agency’s technology platform.
Participate & make recommendations relating to service improvements across the IS function.
Provide direct end user level 3 support in response to reported incident and service requests.
Qualifications:
University degree or College Diploma in Computer Science or related field, or equivalent.
At least 3 years of recent work experience with administration of a large (more than 400 users) network and devices with experience working with users to assist them with their service requirements.
Advanced knowledge and experience with Microsoft Office 365 desktop, web and mobile applications including Teams, Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, and OneDrive.
Extensive experience with supporting business applications ie. IBM Notes, Laserfiche
Experience with cloud backup and restore technologies including Veam, Symantec and Microsoft Azure.
Advanced knowledge and experience of firewalls, intrusion detection systems, anti-virus software, data encryption, and other standard security tools and practices including Fortinet, Microsoft and Sophos.
Advanced knowledge and experience with IT service management and helpdesk tools including ITIL processes: incident, change, problem, service request, asset management and knowledge management.
Advanced knowledge and experience with Windows 10 desktop operating system.
Advanced knowledge and experience with Apple iPhone devices.
Demonstrated knowledge and understanding of the culture, history and current oppressions experienced by people related to gender identity, gender expression and sexual orientation faced within the 2SLGBTQIA+ communities.
Demonstrated knowledge and understanding of the culture, history and current oppressions experienced by Indigenous peoples and racialized communities.
Applies anti-racist, anti-ableist, anti-colonialism, anti-heterosexism and anti-cissexism lenses to social problems.
Superior verbal and written communication skills are required
CASO is committed to a candidate selection process and work environment that is inclusive and barrier free. In order to ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
