Our national financial services client is looking for a Senior Manager, Customer Success to support their team beginning in October, for about 6 months, onsite 3 days a week (Tuesdays mandatory) in New York.
The Senior Manager, Customer Success must have a strong background in relationship management for high-profile brands, owning the set up, deployment, and monitoring of end-to-end marketing campaigns within their membership offers segment.
Senior Manager, Customer Success Responsibilities
• Relationship Management: Lead strategic engagements with businesses, focusing on enhancing partnerships and driving revenue growth.
• Consultative Selling: Build an active pipeline of opportunities and deliver compelling sales proposals to drive advertiser engagement by utilizing consultative selling to assess needs, while leveraging industry and marketplace expertise.
• Business Development: Cultivate a robust network and multi-level C-Suite relationships with business advertisers to grow engagements.
• Marketing & Insights: Own end-to-end marketing and insights project planning, delivery, and measurement; develop and deliver presentations to executives to clients.
• Project Ownership: Draft proposals, work with marketing execution specialists, and present robust campaign performance analyses.
• Collaboration: Collaborate effectively internally and externally across a variety of teams and business partners.
• Client Liaison: Act as the liaison between business and internal teams to align on budgets and solutions based on merchant goals.
• Campaign Management: Set up, monitor, and share results post-offer, ensuring successful execution and measurement of campaigns.
• Strategy Development: Own and build out end-to-end strategy for engagements, focusing on top global clients in tech, travel, and luxury sectors.
Senior Manager, Customer Success Requirements
• Minimum 5 years of strong partner management and customer success experience, with a track record of nurturing relationships that drive business outcomes; Prior experience in media sales or digital advertising preferred.
• Strategic thinker with a consultative approach to marketing campaign solutions.
• Excellent communication skills and executive presence, with the ability to diagnose merchant needs and propose customized solutions.
• Effective quantitative skills for analyzing data sets and generating actionable recommendations.
• Experience translating complex, technical information to a non-technical audience and presenting confidently to senior management.
• Strong problem-solving, project management, analytical, and presentation skills.
• Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail.
• Experience managing relationships with top global clients, particularly in tech, travel, and luxury sectors.
• Ability to work in a hybrid environment, with mandatory onsite presence on Tuesdays.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
allie.gribble@jobalert.creativecircle.com
• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AG24-1873352 -- in the email subject line for your application to be considered.***
Allie Gribble - Senior Delivery Strategist
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 08/07/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
,
