Must Haves: -7+ years of experience as a Production Support Engineer performing Level 2 support for electronic trading applications -Good scripting ability with Python, PowerShell, Unix, or Perl -Strong experience with FIX Protocol (analyzing application log files, FIX logs, environmental issues, client connectivity issues) -Strong experience with Linux/Unix/Windows operating systems -Experience with monitoring tools -Experience providing production support for a fixed income etrading application Day to Day: Insight Global's financial services client is looking for an experienced Production Support Engineer join their team in NYC. This role involves managing communications with internal and external clients, providing clear, proactive updates and setting expectations through to resolution. The candidate will troubleshoot complex technical issues, including application logs, FIX protocol, and client connectivity, while supporting scheduled jobs via Autosys and Cron. The ideal candidate will have experience with Unix/Linux and Windows, scripting in Python or Shell, and a strong understanding of networking and financial instruments like Fixed Income, Equities, or FX. Familiarity with software release tools, source code repositories, and ticketing systems like JIRA is highly desirable.