ICAO serves as the global forum of States for international civil aviation. ICAO develops international civil aviation Standards and policies, undertakes compliance audits, performs studies and analyses, provides assistance and builds aviation capacity through many other activities and the cooperation of its Member States and stakeholders. ICAO works with the Convention’s 193 Member States and industry groups to reach consensus on international civil aviation Standards and Recommended Practices (SARPs) and policies in support of a safe, efficient, secure, economically sustainable, and environmentally responsible civil aviation sector.
ICAO has embarked on a Digital Transformation strategy, with the goal to modernize business processes, adopt commercially available systems, and leverage cloud services. The corresponding migration from bespoke on-premises systems and servers to widely-used cloud-based services will be a key focus for the Head, Core Services & Infrastructure Management Unit, in the coming years.
The Information and Communication Technology (ICT) Section falls under the auspices of the Bureau of Administration and Services (ADB) and is headed by the Chief Information Officer (CIO) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing common ICT standards throughout the Organization. ICT strives to maximize stakeholder's satisfaction by ensuring quality service delivery in all operations and by adopting best practices in the governance and management of Information systems, cloud service providers, and resources. ICT’s work as enablers (of the most appropriate ICT to match ICAO's needs), should reflect in every facet of the Organization's operations, advancing and fostering an environment of collaboration and sharing.
Under the supervision of Chief, ICT, the incumbent leads and manages the Core Services and Infrastructure Management (CSIM) Unit, which oversees the following:
- The current infrastructure services, largely located on-premises, including the maintenance and management of operating systems on servers, workstations, storage and Storage Area Network (SAN) as well as the operations, implementation and management of the Network Infrastructure.
- Implementation and operationalization of the Target Operating Model (TOM) as it relates to Infrastructure services as elaborated in the ICT Strategy. This includes the shift from on-premise infrastructure to Cloud services with preference and priorities for SaaS and PaaS delivery models. The TOM also entails a focus shift from running and maintaining infrastructure services towards more outsourcing and the attendant management and oversight of related contracts.
- Telephony, Conference Support and Delegations Services including the management and deployment of Telephony services, supporting meetings and events and delivering ad-hoc support services for Resident Delegations.
- Technical supervision of relevant Regional Office IT staff.
The Head, CSIM is accountable for the creation, implementation and oversight of strategies and projects designed to ensure robust, stable and resilient core infrastructure services for the organization. Moving forward, this will include a strong push to migrate from on-premises servers and services to cloud services, focused on Platform as a Service (PaaS) and Software as a Service (Saas).
• *Responsibilities**:
Function 1: Management and Oversight of Core ICT Infrastructure (incl. Expected results)
Collaboratively engages with management, other ICT functions and Bureau representatives to ensure an ICAO-wide standardized approach to the management of core infrastructure for ICT Services, achieving results such as:
- Ensure that Information Technology Infrastructure Library (ITIL) - based Service Management and other Infrastructure best-practice considerations and related risks are adequately represented on relevant Bureau and governance forums and that they are known, well-integrated and addressed across the Organization.
- Actively contribute as lead ICT Infrastructure expert to ICT Management Committee (IMC) deliberations on the governance of ICT projects.
- Liaise with the Enterprise Architecture and Portfolio Management teams to provide input on relevant ICT components, infrastructure landscape and other core infrastructure artefacts for the purpose of planning, monitoring and improving the organization’s Enterprise Architecture.
- Provide clear and timely advice to executive management on infrastructure requirements and considerations for ICT Services, with a strong forward-looking focus on migrating to cloud-based services.
- Ensure that relevant and appropriate information on infrastructure and related services is provided to third-party suppliers in accordance with established internal frameworks and ensure compliance with required controls.
- Lead the development and maintenance of a policy set for Infrastructure-related Ser
