With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Infrastructure Innovation to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will leverage your technical expertise to help customers to realize their objectives. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer Centricity • Gather customer insights to map solutions and services with customer business outcomes. • Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives. • Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable IP. • Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness. • Contribute to customer satisfaction by providing a positive customer experience. Business Impact • Identify opportunities to expand and accelerate cloud consumption, drive business results, and help customers get value from their Microsoft investments in alignment with the Customer Success Account Management team or other Account team members. • Identify issues and advises customers to operate and optimize performance in accordance with Microsoft best practices. • Resolve customer blockers to accelerate consumption by leveraging technical expertise and knowledge of Microsoft solutions, escalate to support and engineering as appropriate. • Use CAF Landing Zones to rapidly enable migrations and help build customer resiliency. Technical Leadership • Learn modern technologies or services aligned to business objectives. Obtain relevant accreditations and certifications. • Share ideas, insights, and strategic technical input with technical teams and internal communities. • Participate in external technical community events. • Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Other • Embody our culture and values Qualifications Required/Minimum Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting • OR equivalent experience Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $80,900 - $162,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,300 - $176,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations