Reed Recruitment Middle east is currently hiring IT Manager-Infrastructure and Network for one of the leading luxury retail clients in Dubai Location.
Purpose of the Role:
The primary responsibility of this role is to manage and develop the ICT network and infrastructure services in support of the strategic and operational business requirements of the organization, ensuring the security and optimum performance of the network and infrastructure services.
Roles & Responsibilities:
• Accountability of Group wide IT service delivery and IT operations
• Managing and enhancing ITIL based Service Desk covering Incident, Problem and Change Management practices.
• Establishing SLAs & OLAs, Workforce planning & management
• KPI planning, management, monitoring, enforcement and continuous improvement of deployed IT services
• Technical designing, implementation and management of data centres, infrastructure, network & security, systems, servers, storage and cloud technologies.
• Creating infrastructure, systems and server standards, policies and OLAs
• Responsible for major changes and releases, architecture improvements, network and data security and automation of IT infrastructure monitoring and management processes
Requirement:
• Postgraduate or Graduate in information technology, computer science, engineering or related field
• At least 10 years of technical and IT management experience. Retail sector experience is highly desirable
• Strong knowledge of network protocols, network components, network operating systems and security standards.
• Good understanding of Project Management frameworks and principles
• Strong knowledge of IT Service Management (ITIL V3 or V4)
• Network Certification: CCNA, preferably CCNP
