Intermediate IT Support Specialist
Job Summary:
Our client is seeking an Intermediate IT Support Specialist to join our team
in Toronto, Canada. The successful candidate will provide technical support
to end-users, troubleshoot hardware and software issues, and maintain IT
infrastructure to ensure maximum uptime and efficiency. This is a hybrid
work environment with an option to work from home 2 days per week.
· Provide technical support to end-users via phone, email, video call and
in-person.
· Troubleshoot and resolve hardware and software issues, including
desktops, laptops, printers, and mobile devices.
· Install, configure, and maintain hardware and software, including
operating systems, office applications, and third-party SaaS
applications such as Google Workspace, afi.ai, Slack, Zoom, and
CrowdStrike.
· Collaborate with other IT team members to maintain IT infrastructure,
including servers, networks, and security systems, with a focus on
Amazon Web Services (AWS)
· Perform routine maintenance tasks such as system updates, backups,
and virus scans.
· Assist with IT projects, including system upgrades and deployments.
· Maintain documentation of IT processes, procedures, and end-user
instructions.
· Provide training to end-users on IT systems and processes
· Identify opportunities for process improvements and recommend
solutions.
· Assist in executing compliance-related tasks (building monitoring
dashboards, disaster recovery tests, backup etc.) with information
security guidelines. (SOC2, ISO27001, etc.)
· 2-3 years of experience in an IT support role.
· Experience with ticketing systems, preferably Asana.
· Strong knowledge of Microsoft Windows and Office applications
· Familiarity with Active Directory and other common IT systems
· Experience with Amazon Web Services (AWS)
· Experience with supporting SaaS applications, such as Google
· Workspace, afi.ai, Slack, Zoom, and CrowdStrike
· Strong troubleshooting and problem-solving skills
· Excellent communication and interpersonal skills.
· Ability to work independently and in a team environment.
· Customer-focused with a commitment to providing exceptional service
· Excellent documentation skills
· Staying up to date with the latest technology trends and best practices
in the IT field.
· Relevant certifications such as CompTIA A+, AWS Certified Solutions
· Architect, or other related certifications are preferred.
A bachelor’s degree in computer science or a related field
Job Type: Full-time
Salary: $60,000.00-$82,203.13 per year
Benefits:
• Dental care
• Extended health care
• Paid time off
Schedule:
• Monday to Friday
Experience:
• IT support: 2 years (required)
Ability to Commute:
• Toronto, ON M5C 1B5 (required)
Ability to Relocate:
• Toronto, ON M5C 1B5: Relocate before starting work (required)
Work Location: Hybrid remote in Toronto, ON M5C 1B5
