RESPONSIBILITIES
To develop training strategies and plans
To coordinate inhouse and outsourced training activities, prepare inhouse training materials and deliver trainings
To monitor and evaluate the effectiveness of training activities
To implement quality service improvement programme
To coordinate and follow up external awards applications
To handle ad hoc tasks and assignments as required
Education/Qualifications
Degree holder or above in Business Administration or other related disciplines
Experience
At least 3 years’ relevant experience in Training / Quality Management or other related industry
Good knowledge in customer experience, grooming and business etiquette
Experience in Property Management/ Hospitality is an advantage
Knowledge & Skills
Proficient in MS Office applications including Powerpoint, Excel and Chinese Word Processing
Language
Good command of spoken and written English and Chinese (including Putonghua)
Personal Attributes
Good interpersonal and communication skill
Organized, analytical with good presentation skill
Self-motivation and able to work independently
Full-time
