Job Description:
Position: Customer Support Representative
Company: Dubai Festival City
Location: Abu Dhabi, Abu Dhabi, AE
Job Type: Part-time
Seniority: Entry Level
Years of Experience: 1
Responsibilities:
1. Respond to customer inquiries and provide necessary support via phone, email, or chat.
2. Assist customers in resolving issues, troubleshooting problems, and finding appropriate resolutions.
3. Maintain thorough knowledge of company products and services to effectively address customer concerns and provide accurate information.
4. Collaborate with various departments to escalate and resolve complex issues.
5. Document customer interactions and maintain detailed records of inquiries, comments, and complaints.
6. Ensure customer satisfaction by providing professional and courteous service.
7. Proactively identify opportunities to enhance the customer experience and provide feedback to management.
8. Contribute to team efforts by achieving individual and team performance targets.
9. Stay updated on industry trends and best practices in customer support.
Requirements:
1. High school diploma or equivalent is required.
2. Excellent verbal and written communication skills.
3. Strong problem-solving and decision-making abilities.
4. Motivated and dedicated individual who is willing to go the extra mile to meet customer needs.
5. Demonstrated ability to work effectively in a team environment.
6. Possesses emotional intelligence and the ability to empathize with customers to provide exceptional service.
7. Familiarity with customer service software and CRM systems.
8. Basic computer skills, including proficiency in Microsoft Office Suite.
9. Ability to adapt to changing priorities and handle multiple tasks simultaneously.
10. Prior customer support or call center experience is preferred.
Benefits:
1. Paid sick leave.
2. Company equipment provided.
3. Paid Time Off (PTO).
Working Environment:
Dubai Festival City provides a working environment that spark creativity and motivation. Our team thrives in an atmosphere that inspires greatness, innovation, and collaboration. We offer a supportive and inclusive workplace where every employee's contribution is valued.
Deadline to Apply: 2024-03-06
Equal Opportunity Statement:
Dubai Festival City is an equal opportunity employer and values diversity in the workplace. We encourage applicants from all backgrounds and ensure equal employment opportunities without discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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