SENIOR PRODUCT MANAGER
Reports to: Product Lead
Location: Sydney or Melbourne (Hybrid)
Role Type: Full time
Level: Senior
Kablamo is a fast-growing digital product development company, working at the forefront of distributed, highly scaled application development. We work with many of Australia’s largest businesses, including media companies, major banks, fire service agencies and software companies. We have offices in Sydney, Melbourne and Toronto in Canada. At Kablamo, we “Make with Heart and Mind” - we don’t shy away from a challenge, we build strong, enduring partnerships with our clients, and we’re motivated to build products with impact. We have grown our business quickly based on our ability to deliver, and we are looking to build our team with the right people to help us scale our operations into the next phase of growth.
About You
You are a maker. You love to bring to life amazing products to deliver exceptional outcomes. You are not faint hearted. In fact, you thrive in the face of challenges. You work hard but not so hard that you forget to celebrate success. As a craftsperson, you are organised and reliable. You love process, but not just for process’s sake.
You are a visionary thinker - driven to build strategy in the face of tactical uncertainty. Your documentation and artefacts provide the foundation from which your team can plan, prioritise and review. You like exploring ideas and iterating on the path to success. You are a champion of change and an architect of optimism.
As a team member you are humble yet curious, proactively seeking expertise across your team, and nurturing relationships with your customers - from new users to senior executives.
You are flexible and adaptable - able to take on other roles and responsibilities as required by the demands of the specific project you are working on. Ideally your strong organisational and interpersonal skills make you a natural fit for project management when needed, but you also flex well into areas like business development and training and can turn on a dime to achieve outcomes for your team.
From a career perspective, you have worked in either a start-up environment or consulting for at least 5 years in Product Management, or in a related field (such as Project Management).
The Role
At Kablamo, we are experts at the many disciplines required to develop new digital products which make end-to-end use of the cloud. We help clients build bespoke cloud-based systems and implement the practices, knowledge and tools to do so repeatedly. We help our customers to build their competitive advantage and to solve complex problems by harnessing the power of technology to drive real change in their business and for their end customers.
Our Product Managers are strategic leaders on our client engagements - building the strategy to guide our implementation work. They are passionate about building transformational products which solve real problems - designed to scale with our clients' business. They grow strong customer relationships and contribute to our business development practice.
Product Managers help our clients think beyond lists of requirements, and build inspiring product visions. They are roadmap artisans, lovers of data and champions of user adoption.
Responsibilities:
• Lead and facilitate the development of product strategy - including setting the Product Vision, Strategic Priorities and User Adoption Strategy
• Set goals and measures of success, ensuring shared purpose and direction across the development team
• Take ownership of ensuring that what we are building is viable for the business and valuable for the users
• Develop and manage Product Roadmaps - flexibly configuring the format to suit the individual client
• Working closely with our Business Development, Technical and Design teams - contribute to and lead workshops and discussions to gather requirements, identify user needs, and define product goals and objectives.
• Identify and manage risks, issues, and dependencies related to product development, and take appropriate actions to mitigate them.
• Own the product data strategy - negotiating with third parties to: acquire data, integrate with external systems, or include other SaaS solutions into our products as needed
• Follow and contribute to Kablamo’s agile methodology and processes, ensuring adherence to best practices.
• Align with Kablamo’s Agile Ways of Working (K-WoW!) and collaboratively working with our delivery teams to incorporate Product Management methodologies into our practice
Internal focus:
• Assist in account management activities, collaborating with Company Leads to understand client needs and align product development accordingly.
• Contribute to business development activities as an adjunct to the partnerships team - through delivery of demos, requirements gathering and tender responses
Client Focus:
• Develop and maintain strong relationships with clients, building trust and an open dialogue - foundational to Kablamo’s long-term partnerships with their clients
• Proactively and effectively communicate and engage with stakeholders, including customers, to gather requirements, provide updates, and manage expectations.
• Own the relationship with client Product Owners - ensuring optimal use of this resource to unblock, inform, and support project deliverables
• Accountable for ensuring the delivery of training which enables optimal uptake of the solutions we develop - ensuring business value for our clients
• Conduct meaningful and robust analysis on user metrics and report your recommendations to senior audiences
People Leadership:
• Provide vision and direction to the project team(s)
• Consistently demonstrate and advocate Kablamo's values and principles in product management activities.
• Support, train, and develop other Product Managers within the organisation, sharing knowledge and best practices.
Required Skills and Experience:
• 5+ years in a product management role in either a start-up or consultancy environment OR equivalent experience as a senior designer or senior project manager with experience in Product Management activities such as:
• User requirements gathering
• Business rules development
• Product Owner & senior stakeholder relationship management
• Negotiation of solution scope with senior client stakeholders
• Experience managing relationships with clients, vendors and partners across all levels of an enterprise - this position requires the Product Manager to establish and grow strong client relationships
• Experience developing product roadmaps and product strategy
• Some experience in developing or delivering software training
• Experience with agile project management tools - including Jira and Confluence
• Experience in leveraging user metrics to drive product strategy and user adoption
• Self-motivated and resourceful
• Excellent written and verbal communication skills
Desirable Skills and Experience:
• Project management experience or certifications
• Experience in product design and/or business analyst roles
• Experience in business development
• Experience with data analytics or data science
• Experience with fire technology products and/or rural fire fighting domain knowledge
Future Roles / Career Progression
• Lead Product Manager
• Delivery Lead
