Quality Assurance Officer
• Have you got a keen eye for detail, passionate about Quality, and ready for the next step in your career?
• Our QA Team is currently seeking 3 QA Officers to join the team due to company grwoth
• 8 hour shifts between 7:00am-5:00pm, Monday-Friday, WFH Thurs/Fri
About Us
Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.
The Opportunity - Full Time
Our Quality Assurance department plays a pivotal role for the business in evaluating our customer operations calls in line with regulatory guidelines, and provides QA related feedback to both department managers and agents.
Using a predetermined evaluation criteria, the objective of the role is to ensure call compliance and quality across our call centre operations through monitoring & marking calls, providing feedback, tracking QA trends and providing updates and support to the business in relation to regulatory change.
To be successful in the role, you will be passionate about QA/Compliance, coupled with a high level of attention to detail, problem solving and analytical thinking skills.
What are we looking for?
• High attention to detail
• Well-developed written and oral communication skills
• Solid working knowledge of Microsoft office suite in particular Excel
• Ability to work autonomously as well as part of a team
• Well-developed time management and organisational skills
• Well-developed problem-solving skills
• Results driven and self-motivated individual with a strong desire to succeed
• Analytical thinker
Desirable
• Experience in a Quality Assurance environment
• Insurance Industry experience
• Understanding of Verint
Our Promise to Our People
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
• Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
• Health & well-being initiatives and programs
• Opportunity to take part in in-house leadership & emotional intelligence workshops
• Quarterly award functions and a grand annual conference to recognise our people
• Retail discounts e.g. movie tickets, Zoo passes, live shows + more
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Who We Are
Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, RSPCA Pet Insurance, SPCA Pet Insurance, Prime Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown
