Overview of the role:To achieve sales targets on units (new & CPOV ? Certified Pre-Owned Vehicle) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on Net Promoter Score (NPS) throughout the customer journey.ÿWhat you will do:ÿÿÿ
• Achieve monthly unit sale targets by taking the customer on a structured ?one offer? journey
• Achieve the set Trade-ins
• Achieve monthly Finance and Insurance (F&I) product sales targets
• Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing the Net Promoter Score (NPS)ÿ
• Lead management (Telephone/Web/Walk-in enquiries)
• Capture customer data (test drive, ID, email address, etc.)
• Achieve 100% of the mandatory required training as per Al Futtaim and Original Equipment Manufacturer (OEM) requirementsÿ
• Ensure knowledge of competition activities to be able to counter customer argumentsÿ
