Role Summary:
The help desk engineer position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone or e-mail. Additionally assists with projects such as Cloud migrations, installation of network devices, and designing and setup Azure AD for clients
About Us:
Our main HQ is located in Downtown Los Angeles. Like with any IT related position, on occasion you will be required to stay after hours or come in on weekends but we try to keep such work to a minimum.
Position Responsibilities:
• DAILY time entry accounting for at least 8 hours
• Documentation of Client Networks
• Small Projects
• T&M service requests
• Installation, configuration, troubleshooting and customization of M365, Intune, Azure AD applications per customer's preferences
• Understanding of and ability to install, configure and test workstation/server hardware including video cards, NICs, sound cards, hard drives, and PDAs
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals
Knowledge, Skills, and Abilities:
• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls – Meraki, etc
• Experience with VMWare
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Understanding of DNS services
• Working Knowledge of Wireless Technologies
• Experience with Microsoft Azure AD and O365.
Credentials and Experience:
• Engineer with two to four years’ experience
• Minimum 2 years’ experience –VLAN, Routing, Firewalling Support
• Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN
Connectivity Support
• Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP,
Project+, Network+, Apple
• Solid dependable engineer, follows directions and maximizes billing opportunities
• Consistently receives good client feedback
Our Core Philosophy:
- Client comes first. We are extremely client satisfaction focused. Delivering exceptional client support is absolutely mandatory.
Benefits:
· $60K to $85K a year
· 9 national holidays and 1 floating holiday.
· Up to 4 weeks of paid vacation per year with Annual Personal Travel Reimbursement
· Competitive 401K package
· Work with smart and hard-working group of people
· Group Medical with Employer Contribution.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
Experience level:
• 2 years
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Work Location: In person
