Requirements
• 2-5 years of software development experience in Java
• Good Experience in Java Script, Node JS
• Good Experience in SQL Query
• Good Understanding of relational database modeling concepts
• Able to work independently as well as in a team when dealing with support cases.
• Contact Center exposure will be highly preferred
• Experience from System integrator environment preferred
• A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
• Familiar with Software Development Lifecycle, and Agile methodology
• Source code management
• Self-starter attitude is a must.
• Able to work in areas outside of your usual comfort zone and get things done quickly
• Exceptional communication skills and able to present and demonstrates solutions to clients
• CVP/ IVR development skills are required
• Polite and able to communicate well to the clients; Client-oriented.
• Analytical and possess good troubleshooting skills.
• Willing to work extended hours.
Responsibilities
• Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
• Engagement with Client
• Manage post implementation support whenever required
• Use creative and innovative solutions to solve client problems
• Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
• Development or customization of application development codes
• Write the code that you are proud of and the code must be maintainable and testable
• Maintains security, integrity, and business continuity controls and documents.
• Ensure compliance to policies, processes and standards, both internal and clients’ organization
