About Our Client
Our client is a large commercial corporation. To cope with their business growth, they are hiring a IT Manager who is 60% lead out source team on IT helpdesk and VIP support; 20% IT Service Management, SLA and ITIL best practices; 20% work with Infra and Cyber counterparts on transformation projects
Job Description
- Maintain close communication with multiple user departments
- Helpdesk Management: Leading a team of 4 on IT helpdesk and VIP support
- Project Management: Work with infrastructure and cyber counterparts on digital workplace transformation
- Upgrade/ enhancement of ITSM tools, develop SLA and introduce ITIL best practices.
The Successful Applicant
• Bachelor in Information Technology or relevant disciplines
• 8+ years in IT Services with focus on helpdesk and VIP support; recent 3 years as Team Leader position
• Experience with digital workplace and ITSM tools e.g. ServiceNow
• Strong in project and vendor management
• Experience with SLA, Agile and ITIL best practices
• Hands on with O365 admin. Experience with other digital workplace solutions is a plus e.g. SharePoint, Power Platform etc.
• Experience with infrastructure and cyber solutions is a plus
• Experience working at corporate/ enterprise environment
• Good command in Cantonese and English
• Decent, proactive, energetic with strong business acumen and leadership skills
What's on Offer
Our client provides sustainable career path to the candidate
