• 1-2 years experience in customer service is preferred
• Fresh Graduate is welcome
• High accuracy and detail oriented are a must
Job Responsibilities
• Undertake the related planning and delivery functions in preparation for Test Days
• Ensure effective and efficient delivery of Exams within a location
• Prepare items around confidential materials (e.g. exam papers)
• Manage admin tasks, email communications with customers and exam boards
• Performing both clerical and administrative tasks
• Assist in packing exam papers and managing confidential information for test day
• Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
• Scan dashboards to monitor performance and identify issues
• Deploy engagement plan for Venue Staff. Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations
Job Requirements
• A good working knowledge of spoken and written English
• Fluent Cantonese
• 1-2 years experience in customer service is preferred
• Fresh Graduate is welcome
• High accuracy and detail oriented are a must as exams are involved
• Customer relationship management, good time management and problems solving skills
• This role may require working test days which will involve weekend work as part of the contracted hours
