We're hiring a Client Services and Training Officer at The Care Database. It is a pivotal role at The Care Database. This role is about training and supporting our customers remotely and onsite. You'll be working directly with clients to ensure strong communication between them and our team.
Work relationships
• Reporting to the Head of Client Services
• Managing Director
• Marketing and Technical Support Manager
• Clients of CHASE Hospice Trading Ltd
• Administration and Care Staff at Shooting Star Children’s Hospices
• SSCH finance department
Scope of job
• Client liaison and client satisfaction
• Database training
• Helpdesk support
• Maintaining user guides
• Organising database user group meetings and forums
• Software testing
• General Company Administration
Requirements:
• Experience
Essential:
• Minimum of two years experience in database administration and management
• Strong stakeholder liaison skills
• Proven experience in providing technical training to staff
• Excellent understanding of data administration and management functions (import, export, data cleansing, collection, analysis, distribution etc.)
• Excellent communication, presentation and collaboration skills
• A competent understanding of risk management
• Demonstrable understanding and application of the principles of GDPR
• An understanding of the principles of equality and diversity
Desirable:
• Experience working in the hospice or healthcare sector
• Experience working in the software industry
• Experience working in the charity sector
2. Knowledge and Skills
Essential:
• Logical and analytical thinker
• Experience in staff training
• Proficient in MS Office (Excel, Access, Word etc.)
• Familiarity with modern databases and information system technologies
• The ability to drive would be an advantage
• Willing to travel
3. General attributes
• Ability to communicate technical subjects to users of variable abilities
• Pragmatic approach to the introduction of systems
• Sensitive to the cultural impact of introducing new systems
• Well organised; proactive self-starter with initiative and ability to work to deadlines
• Team player
• Commitment and an understanding of the challenges and opportunities of working in the voluntary sector
Our values and behaviours
CHASE Hospice Trading Ltd works with charities, including those supporting babies, children and young people with life–limiting conditions, and their families. We require that all our staff share our common values and display behaviours that will enable us to achieve our goal.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do
